Overview

Proactive Monitoring

Gallery proactively monitors your systems, fixing problems before you even know they exist to ensure that your systems are as stable as possible.

We use some clever technology called Kaseya®, to help us discover and resolve problems before they even happen and fix them remotely without getting in the way. We manage our client’s infrastructure, network components, servers, and users' desktops remotely and comprehensively.

Onsite and Remote Support Service

We offer unlimited calls to our 9-5.30 helpdesk where our technical staff provide a fast, friendly and responsive service.

Regular site visits and emergency call outs are included in our fixed service cost.

Technical Advice

IT has much to offer, the complex array of new technologies is frequently intimidating. We will give you practical, jargon-free advice on choosing products and systems.

Our team can provide expert advice on how to improve your network infrastructure, minimise downtime and therefore increase productivity.

We often collaborate with in-house teams to provide extra resources and expertise.

A Service You Can Trust

With a foundation of clients in the voluntary sector, Gallery can be trusted to guide charities and businesses toward affordable solutions. We do not oversell unnecessary products or services and have your organisations’ best interests at heart.

We employ trained Account Managers who will treat you professionally and communicate effectively, to ensure you feel comfortable with any system enhancement or adjustment.

Get state-of-the-art Data Security

We have a highly sophisticated server imaging system and procedure for data backup and protection to minimise downtime and assist you to comply with data protection.

An Immediate Response for Critical Issues

A major problem with your IT Network will cost your business valuable time and money. Gallery is able act immediately in the event of a business critical network problem.

Disaster Recovery Solutions

All steps are taken to prevent problems, but IT environments can be affected by unexpected circumstances such as fire and theft. In the unlikely event that this happens to your organisation our team will work to get you back up and working as soon as possible.

Our Disaster Recovery solutions can be tailored to meet the needs of your business. We provide cost effective solutions to minimise the disruption caused by any interruption to normal operations.

We can do this through overnight backup to tape of critical files from server, secure off-site storage (fire-proof safe) and monthly tape test to ensure data is recoverable. A server imaging service is available for rapid server recovery, which will be up and running within a few hours. We can also provide replacement loan servers available in cases of fire or theft.

Upgrades

We thoroughly test new software, service packs and patches, and relevant hardware before they are recommended to our clients.
 

Save Money

Having a full time IT Support service at your disposal doesn't have to be expensive. If you choose to outsource your IT Support, our expertise will let you free up valuable resources. On the whole it’s much cheaper than employing your own dedicated IT staff in house.

Working with Gallery is the perfect solution for organisations needing to reduce their operating costs.

Increase Productivity with our Free IT Heathcheck

Constant problems with your IT network can have an adverse effect on resources within the workplace.

We offer a free IT Healthcheck to find ways to manage your IT more cost-efficiently and at the same time improve performance. We can install Kaseya® on all your machines and run a health check audit.

Our team will discuss the findings of the audit, make appropriate recommendations with regard to your security, stability, data recovery and support.

Procurement Policy

All our network hardware and software recommendations are from third parties which means our recommendations are based solely on what is best for you.

If we are able to obtain volume discounts from regular suppliers, we pass these directly on to you.

Out of Hours Installation

We undertake much of the installation after hours, so that your business is not affected. We also schedule to be onsite immediately after any installation to ensure that everything is running just as you want it.