Packages

This service is designed for customers who require their own network and servers, but don't have in-house IT skills, preferring to focus resources elsewhere.

Having a full time IT Support service at your disposal doesn't have to be expensive. Generally it's far cheaper than employing in-house IT staff. You immediately benefit from having an entire IT department on hand, with far more experience and skills than a single IT professional can provide. Working with Gallery is the perfect solution for organisations needing to reduce their operating costs yet gain the abilities of a comprehensive IT department.

We take complete responsibility for our customer's overall IT requirements providing the following key services:

• Proactive monitoring of all system components
• Scheduled maintenance visits
• Out of hours patching and updating
• Unlimited telephone, email and remote control support during office hours
• Management of day-to-day IT administration
• Long-term strategic advice
• IT security consultancy

Assistance with project work such as:

• Installation of new equipment
• Data migration
• Office moves
• Third party software implementation

We also offer Backup and Disaster Recovery services that includes:

• Daily checking of backup jobs
• Automatic alerts and high-priority investigation of backup failures
• Offsite storage of backups with courier service to pick/drop backup media
• Full disaster recovery tests
• Disaster recovery planning and strategy

This service is designed for charities and businesses who have in-house IT function dealing with day to day issues, but who require additional expertise and input on a regular basis.

Some clients come to us for specific services such as proactive network monitoring, disaster recovery or data security. Whilst others see us as an additional, flexible resource, working in partnership with and supplementing the in-house IT support team.

Here are some examples of the broad range of collaborative services we provide:

• Back-up helpdesk for your IT staff providing high-level technical support and second opinions for complex issues
• Strategic guidance
• Cover when your IT staff are off on holiday or due to sickness
• IT security consultancy
• Backup and disaster recovery consultancy
• Assistance with implementations of new technologies and equipment
• Advice and support with data migrations
• Coordination of office moves

We are happy to build a service that suits particular needs and budget.Our flexibility is one of our strengths so please don’t hesitate to contact us if you think we can help.

As part of our extensive hosted network package, we can offer clients key IT services, such as Exchange email and SharePoint document management, without the need to purchase their own expensive IT hardware to run the software, or house it on-site.

Gallery can offer you the following hosted Hosted Apps:

Microsoft Exchange 2010 Email Services (with access to shared resources, i.e. shared calendars, meeting rooms, contacts, etc.) which can be accessed using the following methods:

• Via Outlook installed locally on your laptop or PC using Outlook Anywhere technology
• Via your chosen web browser using Outlook Web Access SharePoint services for storing and sharing files

We can also provide customers with their own virtual server to run other compatible apps (such as third party databases) with secure access via Remote Desktop Services based on Windows 2008 Server (R2).

If you choose the hosted option, we can also still manage and provide support for your business PCs and laptops. You will have unlimited telephone, email and remote control helpdesk support during office hours. Light-weight software agents will be installed on all computers, whether connected to the network or based out of the office, providing the following services:

• Virus, spyware, and malware protection with centralised hourly updating
• Installation of Windows critical security updates, patches, and service packs
• Monitoring and alerts to proactively detect and eliminate potential problems
• Machines audits and reports
• Automated backups
• Secure, encrypted remote control of your machine, so we can see your screen and quickly resolve support issues

Please contact us for a quotation.