Client Survey June 2015

In June we sent out a small survey to check in with our customers to see how we are doing. Thanks so much to those who responded, we are quite chuffed with the results.

82% of respondents believe that Gallery products and services meet most or all of their current needs
100% of respondents would recommend Apricot to other organisations
95% believe Benefactor is good value for money   

We had some great feedback from our customers..    

"A small dedicated group of It professionals who spin no yarn" about Network Support
“Friendly, helpful, responsive” about Network Support Services in the Cloud
"Always so nice and helpful, and very quick to respond" about Website Services
"Good support, quick responses, good training and partnership working" about Apricot Software      
"The database has very few bugs and the support staff are always approachable" about Benefactor Software 
“The staff have a good knowledge of the systems and how to fix problems, they are always happy to help” about Benefactor Software

We’re working to improve two key areas we received feedback on:

  • helpdesk phone response times for Network Services - We've listened to our clients and we extended our helpdesk provision. We’re working on ways to further reduce the wait time to log a call with the support desk and looking at alternative options like requesting a call-back if we’re busy.

  • communication - we’re glad to share our goings on in our second newsletter this year. We plan to send these every quarter. In between newsletters we are working on sharing more information about specific products & services.

If you would like to give us feedback or have any comments on our products and services we will be delighted to hear from you. Please forward your comments to victoria@gallerypartnership.co.uk

 

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