We concentrate on providing network support to small to medium sized organisations (under 100 employees). Our service can be tailored to your needs, and we do not force you into a standard contract. We offer itemised call tracking, a clear service definition, regular maintenance and backup/disaster recovery monitoring. If you already have some in-house support, we can work with you to fill a skills gap with our Mentoring service, or provide extra cover when needed. We offer:-

• Breadth of experience - with over 15 years of combined experience, our technicians have experience of most systems and situations.
• Fixed price contracts which include an unlimited number of calls.
• 9.00am - 5.30pm help desk for your staff to contact one of our technicians no matter how small the problem.
• Emergency call out included in the fixed service cost.
• 'Mentoring' support service provides a full support service to cover sickness or holiday for your internal IT resource(s) as well as expert advice and guidance. This is a cost effective way for larger organisations to reduce the risk of absence of key IT staff.
• Remote access (often out of office hours) to your network and all your PCs to allow for hands-on troubleshooting, constant updating and maintenance to your server.
• Scheduled site visits to make sure that your system remains up to date and in line with your business needs.

Contact us to find out more about our Network Support services.